- Why should I purchase from MedSourceHub?
- Who operates MedSourceHub?
- How can I trust the suppliers listed on MedSourceHub?
- Who are your suppliers and where are they from?
- How do I purchase products on MedSourceHub?
- Where are you able to deliver to?
- What are the delivery methods available?
- What is the delivery time?
- How do I know that the products I’m purchasing are authentic?
- How much do I need to pay upfront?
- Who signs the contract? Is it a direct contract?
- How can I speak with the supplier directly?
- What is your return policy?
- What happens if the items I purchase are fake?
- What currency do you accept payment in?
- Why can’t I purchase directly on the MedSourceHub Marketplace?
- What services do you offer?
- Who are your buyers and where are they from?
- Why should I list on MedSourceHub?
- What quantities do your buyers want to source?
- Do you do a tendering process?
- Who is the contract between?
- Do I need to list all my products? Can you help me list my products?
- What is your vetting process?
- What currency will I be paid in?
- How do I become a supplier on MedSourceHub?
MedSourceHub is a centralised marketplace platform that facilitates the sourcing and distribution of medical supplies related to COVID-19. We work directly with suppliers and buyers to enable simplified transactions for both by reducing challenges of language barriers, long negotiation periods and cumbersome shipping logistics. Due to the current market situation, trusted medical supplies at transparent pricing are difficult to come by, and MedSourceHub aims to diminish these barriers by pre-vetting suppliers and products listed on MedSourceHub’s marketplace.
MedSouceHub was created as an online medical supplies, consumables and equipment marketplace, primarily targeting private-sector organisations, hospitals and the public agencies or organisations with smaller demand needs. MedSourceHub is managed by Arcadier, a Singapore-headquartered and award-winning online marketplace technology provider, which offers marketplace platform solutions. Arcadier has enabled the creation of 10,000+ marketplaces in over 170 countries, with 320+ monthly signups.
MedSourceHub aims to ensure a certain level of supplier security, from company legitimacy to financial ability. All suppliers on MedSourceHub Suppliers go through a risk-based screening and due diligence process before they are listed on the marketplace. This includes:
Comprehensive company registry and verification
Comprehensive director investigations
Checks against global sanctions list
Currently, our suppliers include Fortune 500 companies and come from Singapore, China and Indonesia. MedSourceHub transparently shows who the distributors and suppliers on the marketplace are. For every product, you can view who is providing it, and can click on the name to view more company information.
In order to procure products on MedSourceHub, please first fill out this product enquiry form: https://www.medsourcehub.com/pages/msh-product-enquiry based off of the products you would like to purchase that you have seen on the MedSourceHub marketplace. Our team will then be in contact with you shortly to let you know of product availability and pricing based off of your enquiry form.
If you cannot find the products you are looking for, please send an email to: firstname.lastname@example.org and our team will do its best to assist you.
MedSourceHub ships to all countries as long as the products are approved for import into these markets. We partner with a select few logistics partners to ensure a shortened delivery time and the best possible rates. However, for any given order, countries available for shipping is dependent on the specific products ordered, lead time required, and minimum order quantity. Please make an enquiry at https://www.medsourcehub.com/pages/product-enquiry for a full quote and details.
Sea and air freight are both available. Shipping methods available for any given order are dependent on the order quantity purchased, expected delivery time, place of origin and destination. Shipping methods available are:
FOB (Free On Board)
CFR (Cost and Freight included)
CIF (Cost, Insurance, Freight included)
Please make an enquiry at https://www.medsourcehub.com/pages/product-enquiry for a full quote and details.
Delivery lead time is dependent on the method of delivery agreed upon and the destination country. Expected lead and delivery time will be communicated before any contract is signed. Please make an enquiry at https://www.medsourcehub.com/pages/product-enquiry for a full quote and details.
Products listed on MedSourceHub go through a vetting process that includes certification verification checks with the relevant issuing bodies, as well as QC standards documentation and product information provided by the suppliers. with certificates typically shown on each product page. All certificates provided by suppliers are shown on the individual product’s page, with the verification status of the certification(s) under ‘Certification Validity’. These are openly viewable on the platform.
Payment terms will be agreed upon during negotiation. Due to the current high demand situation generated by COVID-19, it is a common practice that payment is made in-full upfront before shipment by the suppliers.
A direct contract will be signed between you (the Buyer) and MedSourceHub once the relevant terms and conditions have been agreed upon. The contract will include products, quantity, lead time, shipping information, payment terms etc. Due to current fluctuating prices of suppliers and FX rates, our experience suggests that any contract once sent is valid for 24 hours only as suppliers’ prices are responding to the fast-changing market supply and demand conditions. Once 24 hours has passed, the contract is deemed invalid and will need to be renegotiated.
Due to the nature of the MedSourceHub Marketplace, buyers are not able to communicate directly with suppliers. Many of MedsourceHub suppliers do not speak English or are having a high influx of enquiries and thus are using MedSourceHub as an intermediary. For any questions that you may have, please contact email@example.com.
All transactions made on MedSourceHub are final. For any goods damaged in transit, shipping insurance will be used to reimburse the cost of the goods. However, if there are any discrepancies with the goods received, MedSourceHub is unable to support refunds, outside what has been agreed upon in the contract. It is recommended that Buyers purchase at their discretion and are aware of any associated risks. Samples of products are available upon request for relevant testing and verification assurances.
MedSourceHub tries to vet every product on the marketplace to the best of its abilities to ensure genuine products, as advertised. All the information that MedSourceHub is able to receive from suppliers is transparently shared with buyers. Buyers are also able to request samples before purchasing to ensure authenticity. As such, all purchases are final. It is recommended that Buyers purchase at their discretion and are aware of any associated risks.
All products, orders and contracts are quoted in USD. All payment is to be made in USD.
Due to the current daily market fluctuations due to high buyer demand, most suppliers are unable to provide set listed costs for their products or ensure available stocks. As such, purchases are not made directly on MedSourceHub, but rather through expedited negotiations with MedSourceHub as the intermediary. MedSourceHub is able to expedite the negotiation process as we have previously engaged suppliers to procure the lowest indicative pricing possible according to volume sales.
MedSourceHub offers an array of services to enable safe and trusted trade. Buyers have access to the following services:
Price negotiation to get the lowest price possible based on order quantity & shipping across suppliers
Shipping, freight insurance & customs clearance
MedSourceHub’s buyers span across private entities and public organisations, with a priority towards those that are directly on the frontlines of combating COVD-19 or hold the responsibility to kick-start the overall business economy upon the slowdown of the pandemic spread. Private sector organisations include hospitals, retailers and hospitality businesses. Public sector organisations include government agencies, healthcare institutions, hospitals and schools.
MedSouceHub is a centralised sourcing platform for medical supplies, used by both the public and private sector. Suppliers listed on MedSourceHub pass a vetting process and are therefore part of a curated community of trusted suppliers offering safe and quality controlled products through multi-vendor partnerships. MedSourceHub offers an additional channel for suppliers to receive credible buyers that are directly sourcing to fight the spread of COVID-19, along with support services for language barriers and logistical troubleshooting.
Quantities vary across buyers, however, all are B2B purchases that support minimum order quantities to purchase in bulk. All suppliers are able to set minimum order quantities and bulk pricing incentives at their own discretion.
No. MedSourceHub is a spot procurement marketplace, meaning buyers purchase goods directly via the platform. There are requests for bids or deadlines for proposals. Buyers view all available products on MedSourceHub and contact the marketplace to procure the relevant goods directly.
Contracts exist between each Buyer and MedSourceHub based on individual orders. Separate agreements exist between each Supplier and MedSourceHub that stipulate how products are to be procured and
No. It is completely up to each supplier what products are to be listed on MedSourceHub. Suppliers can list as little as one (1) product or their entire inventory list. MedSourceHub offers product uploading services and is able to put your desired inventory list onto the marketplace platform according to supplier’s specifications as long as products pass MedSourceHub’s vetting process.
MedSourceHub aims to ensure a certain level of supplier security, from company legitimacy to financial ability. All suppliers on MedSourceHub Suppliers go through a risk-based screening and due diligence process before they are listed on the marketplace. This includes but not limited to:
Comprehensive company verification
Comprehensive director investigations
Checks against global sanctions list
Products listed on MedSourceHub also go through a vetting process that includes certification verification checks with the relevant issuing bodies, as well as QC standards documentation and product information provided by the suppliers. All certificates provided by suppliers are shown on the individual product’s page, with the verification status of the certification(s) under ‘Certification Validity’.
MedSourceHub is able to settle payments in USD or the local Country currency of the Supplier.
To become a supplier, please register your interest by completing this form: https://www.medsourcehub.com/pages/supplier-enquire. Our team will be in contact with you shortly.